Refund and Return Policy

Effective Date: April 24, 2025

At iptvpkg.com, we strive to provide high-quality IPTV services to our customers. Please review our Refund and Return Policy carefully.

Subscriptions and Payments

All subscription fees for IPTV services are charged in advance, and payments are non-refundable, except as outlined below.

Cancellation of Service

You may cancel your subscription at any time, and your service will continue until the end of your current billing cycle. Cancellations are not eligible for a refund, and you will not receive a prorated refund for unused service days.

Refund Eligibility

Refunds may be issued in the following cases:

Technical Issues: If you experience technical issues that prevent access to the service and cannot resolve the issue through our support team, you may request a refund within 7 days of the service interruption.
Incorrect Charges: If you are charged incorrectly due to a billing error, you may be eligible for a refund or credit. Please contact our support team to resolve any billing disputes.

How to Request a Refund

If you meet the criteria for a refund, please contact our support team at contact@iptvpkg.com with your account information, subscription details, and a description of the issue. Refunds, if approved, will be processed within 7-10 business days.

No Returns on Digital Products

As our services are digital and intangible, we do not accept returns on any digital products or subscriptions once they have been delivered or activated.

Support

If you encounter any issues with your service, please reach out to our customer support team. We are committed to resolving any technical difficulties promptly.